Program Manager

Headquartered in Vienna, Virginia, Vidsys is a leading developer of smart, cloud-based, enterprise software that allows organizations to enhance security efforts and manage risk in real-time. Our proprietary Converged Security and Information Management (CSIM) software integrates, correlates, and visualizes data from disparate security sensors, devices, systems, subsystems and applications into a centralized management platform. This gives decision-makers the ability to access critical information from any device, anytime, anywhere – helping them manage real-world situations more effectively, in order to protect people, assets and their brand.

Our technology supports Smart Building, Smart City, Smart Transportation, and IoT initiatives, protecting more than $2 trillion USD in market cap, as well as 1.6 million employees and 60 million citizens, globally. Our software has been adopted by Fortune 500 Companies, Government Agencies, and other key organizations in dozens of countries around the world, and has helped enable a number of high profile events such as the Super Bowl, US Presidential Inauguration, FIFA World Cup, Formula 1 Championship and NCAA Final Four.

 

Position Summary

The Program Manager (PM) is a key professional within Vidsys who has the primary day-to-day, client-facing responsibility for management of Vidsys product deployment and service delivery for a given portfolio of Vidsys end-customers. Each PM will typically manage multiple ongoing projects from the point of an imminent sale, through project start-up and delivery to the ongoing performance monitoring and sustainment phase. Reporting to the Vidsys Director of Operations, the PM is responsible for tracking and planning all aspects of project success, including: (1) production of the project plan and timetable; (2) scheduling of all Vidsys project deliverables; (3) oversight of all field engineering services to support the deployment (including coordination with Vidsys engineering and systems integrator partners); (4) assuring contractual compliance; (5) fulfilling all project documentation requirements; (5) management of project-level financial monitoring and internal Vidsys reporting; and (6) ensuring customer satisfaction post-deployment throughout the sustainment phase.
In summary, the PM’s responsibility is to ensure projects are delivered on time and within budget during the delivery phase and to ensure customer satisfaction during the sustainment phase. The overall objective is to not only meet, but to exceed stakeholder expectations.

Required Work Experience and Skills

The following skills and attributes are necessary to be successful in this position:

  •  Solid level of proficiency with security technologies, IT, enterprise software applications, including access control, video, and similar detection systems.
  • General level of proficiency with operating systems, networks, servers and databases.
  • Hands-on systems integration and troubleshooting skills are a strong plus.
  • Strong organizational, documentation, and problem-solving skills.
  • Proficiency using project applications and tools such as MS Project, Visio, AutoCAD, business process tools, and other similar applications.
  • Excellent written, presentation, negotiation and verbal communication skills a must.
  • Must have strong interpersonal and relationship building skills.
  • Ability to ramp up quickly and assimilate technical and functional knowledge of Vidsys product solutions for effective interactions with clients.
  • Highly self-motivated employee with the ability to work in a challenging, fast-paced, high-growth environment.

Major Duties & Responsibilities:

  • Contribute to proposal writing activities, marketing presentations and pre-sales support as needed with a particular focus on project deployment and sustainment related elements.
  • Manage and control complex IT projects: initiating, scoping, planning, executing and coordinating project activities; taking ownership for successful completion of all project deliverables within established financial, schedule and quality objectives.
  • Simultaneously manage multiple small and/or large projects of multi-month duration involving direct contracts with end users and subcontracts through partner integrators for larger projects of which Vidsys is a part.
  • Coordinate Vidsys cross-functional teams, including engineering, support, QA and sales.
  •  Manage project costs, prepare invoices, accurately forecast cash collection and monitor all aspects of financial performance.
  • Utilize established, industry-standard tools and methodologies, including project charter, scope, schedules, communication and risk management plans to achieve and measure success.
  • Interface with the client’s project manager on a regular basis to ensure smooth deployment, timely resolution of any issues and maintain good client relations.
  • Oversee effective communications with the client for timelines, due dates, resource allocation and overall Vidsys project delivery.
  • Liaise with all relative Vidsys departments having dependencies for solution delivery to ensure successful delivery of planned project work.
  •  Effectively escalate and communicate project-specific critical issues within Vidsys as appropriate.
  • Manage all aspects of on-site support for customer implementations or site visits during the delivery phase.
  •  Ensure project documentation is complete, current and stored appropriately.
  • Prepare project reports for internal and external stakeholders, facilitate interactive sessions and deliver presentations as required.
  • Develop project submittals, change orders and respond to formal requests for information and other documents to maintain and monitor performance, cost, schedule, and scope.
  • Conduct post-implementation reviews with the customer and with the Vidsys delivery team to identify how Vidsys performance can be improved, to include identification of those aspects of an implementation that meet or exceed customer expectations.
  • Serve as the central point of contact and primary client interface to manage the customer relationship for all project-related issues.

Location & Travel Requirements

The preferred operational location for this position will be Washington DC, San Francisco, Houston or Los Angeles metro areas.

Travel is required, both domestic and international.

Total travel may be up to 50% at peak periods or during project surge efforts.

Qualifications/Minimum Requirements

A Project Management Institute (PMI) certification as a Program Management Professional (PMP) or equivalent certification is a prerequisite.

Other qualifications and capabilities include:

  • A bachelor’s degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, etc.) is highly desired.
  • Three or more years of success in a technical project management role with responsibility for schedule, cost, communication, and management of internal and external resources. This experience should include customer-facing project support roles with a software company, technology vendor and/or systems integrator.
  • Experience in the physical security industry and large systems integration is preferred.

Salary and Package

Salary and package are competitive, commensurate with experience.

You will be required to demonstrate your eligibility to work for an employer in the United States without restriction.

 


Ready to Apply?

Submit your resume or CV »

For additional information, please contact hr@vidsys.com.

 

Product Support Engineer

Headquartered in Vienna, Virginia, Vidsys is a leading developer of smart, cloud-based, enterprise software that allows organizations to enhance security efforts and manage risk in real-time. Our proprietary Converged Security and Information Management (CSIM) software integrates, correlates, and visualizes data from disparate security sensors, devices, systems, subsystems and applications into a centralized management platform. This gives decision-makers the ability to access critical information from any device, anytime, anywhere – helping them manage real-world situations more effectively, in order to protect people, assets and their brand.

Our technology supports Smart Building, Smart City, Smart Transportation, and IoT initiatives, protecting more than $2 trillion USD in market cap, as well as 1.6 million employees and 60 million citizens, globally. Our software has been adopted by Fortune 500 Companies, Government Agencies, and other key organizations in dozens of countries around the world, and has helped enable a number of high profile events such as the Super Bowl, US Presidential Inauguration, FIFA World Cup, Formula 1 Championship and NCAA Final Four.

 

Position Summary

The individual will be responsible for creating and maintaining a high level of customer service and helping to accelerate product adoption for Vidsys customers and partners. He/she will be focused on helping clients optimize their investment in Vidsys solutions. The primary responsibility will be to provide product support, product adoption, and training, both on-site and remotely.

Expertise shall include customer support experience in enterprise software applications, integrated systems, and networked solutions. Also, systems integration experience with either an Integrator or technology company is preferred. The individual should have an understanding of and experience with software applications and tools, various operating systems (Windows, IOS, Android), IP Networking and Security Applications, and how to relate to addressing specific technical needs of a client. This includes working with internal Software Engineers and Developers, Project Managers and other Stakeholders inside and outside the company to ensure that client issues and objectives are properly understood, documented, delivered, and supported.

Required Work Experience & Skills:

The successful candidate will have a Bachelor’s degree in Computer Science or Engineering, or equivalent work experience, and will have expert knowledge in Java as a minimum, and preferably JavaScript. Candidate should have excellent oral and written communication skills and be comfortable working on a team. Candidate should have a passion for software development, as demonstrated by knowledge of current trends, tools, and technologies, and experience with important open source projects and frameworks, whether on personal projects or on the job.

Additionally, the following skills and attributes are necessary to be successful in this position:

  • Minimum 2 years of experience in software customer service and support
  • Must possess “can-do” attitude and willingness to tackle challenging problems until successful completion
  • Must travel to customer sites, with at times, short notice.
  • Overall must have experience in applications software, operating systems, networks, servers and databases
  • Must have strong networking and software applications knowledge including Microsoft server platforms, SSL, network configurations and Active Directory
  • Software development experience considered a plus
  • Must be able to multitask and excel under pressure
  • Hands-on systems integration and troubleshooting skills
  • Must have excellent listening, written and verbal communication skills
  • Excellent presentation and client interaction skills
  • Strong teamwork and problem-solving skills
  • Ability to ramp up quickly and assimilate technical and functional knowledge of product solutions for effective interactions with customers and partners
  • Highly self-motivated with the ability to work in a fast-paced, and challenging environment
  • Experience in security systems and IT technologies
  • Experience with Salesforce Service Cloud or similar tools are considered a plus

Major Duties & Responsibilities:

  • Enhance customer experience by maintaining constant contact and relationship with and visiting customers on a routine basis
  • Ensure the highest level of customer satisfaction and foster product adoption by becoming an expert in the product and promoting the latest features and benefits to our customers and partners
  • Spend time with end users to foster product adoption and report feedback to product and account management teams
  • Ensure faster response and resolution time for open tickets
  • Track customer issues through to resolution, within SLA agreed time limit and customer expectations
  • Communicate with customers through a series of actions (phone, email and in person) until issue has been resolved
  • Collaborate with other teams to design and execute on given technical solution and provide holistic customer experience
  • Be the bridge between customer and product teams
  • Continually enhance efficiency through technology integration and self-training
  • Track to resolution any software defects and known issues, with development team
  • Conduct customer surveys and identify areas to grow accounts

Location & Travel Requirements

Washington, DC, Boston, Houston, or San Francisco metro areas preferred.

Travel required up to 50%. Domestic and international.

Qualifications/Minimum Requirements

  • Minimum of a Bachelor’s Degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, etc.)
  • Experience working in a support team, services team or customer success organization

Salary and Package

Salary and package are competitive, commensurate with experience.

 

You will be required to demonstrate your eligibility to work for an employer in the United States without restriction.

 


Ready to Apply?

Submit your resume or CV »

For additional information, please contact hr@vidsys.com.

 

Software Engineer

Headquartered in Vienna, Virginia, Vidsys is a leading developer of smart, cloud-based, enterprise software that allows organizations to enhance security efforts and manage risk in real-time. Our proprietary Converged Security and Information Management (CSIM) software integrates, correlates, and visualizes data from disparate security sensors, devices, systems, subsystems and applications into a centralized management platform. This gives decision-makers the ability to access critical information from any device, anytime, anywhere – helping them manage real-world situations more effectively, in order to protect people, assets and their brand.

Our technology supports Smart Building, Smart City, Smart Transportation, and IoT initiatives, protecting more than $2 trillion USD in market cap, as well as 1.6 million employees and 60 million citizens, globally. Our software has been adopted by Fortune 500 Companies, Government Agencies, and other key organizations in dozens of countries around the world, and has helped enable a number of high profile events such as the Super Bowl, US Presidential Inauguration, FIFA World Cup, Formula 1 Championship and NCAA Final Four.

 

Position Summary

The candidate will work as part of an Agile Development team to develop security and information management browser-based applications. Candidate will work with the product management, marketing and operations teams to design, implement, and test applications to meet the requirements of our customers. This position will report to the VP of Product Development.

Required Work Experience and Skills

The successful candidate will have a Bachelor’s degree in Computer Science or Engineering, or equivalent work experience, and will have expert knowledge in Java as a minimum, and preferably JavaScript. Candidate should have excellent oral and written communication skills and be comfortable working on a team. Candidate should have a passion for software development, as demonstrated by knowledge of current trends, tools, and technologies, and experience with important open source projects and frameworks, whether on personal projects or on the job.

Qualifications/Minimum Requirements:

  • 5+ Years of application development in java
  • Hands on experience with spring and Hibernate frameworks
  • Hands on experience in design and development of REST, SOAP, or Web Services
  • Experience with web enabled application development using Java
  • Experience with technologies such as Servlets, JMS, ActiveMQ, Tomcat
  • Experience with relational databases with PostgreSQL and/or Microsoft SQL Server
  • Experience with the automated build process, unit testing, performance testing and load testing
  • Excellent analytical, troubleshooting and debugging skills
  • Experience in designing scalable, reliable, and high-performance web-based application
  • Experience with front-end technologies like HTML/HTML5, CSS, JSP, JavaScript, AJAX, JQuery
  • Experience integrating with external systems using vendor provided APIs (.NET, C, and/or Java) and Web

Other Skills:

  • Familiarity with technologies such as SSO, OAuth, SAML, WSO2, XACML
  • Familiarity with technologies such as Spring, Spring Security, web sockets
  • Experience with event processing and distributed caching
  • Experience with modern web client technologies such as angular.js or bootstrap
  • Experience with developing server-side Web applications with Node.js
  • Familiarity with FreeMarker, JBoss Rules/Drools, Quartz Scheduler, Scala
  • Familiarity with Junit, TestNG, Selenium, AutoIT or other automated testing tools
  • Experience with NoSQL database such as CouchDB , Hadoop or MongoDB
  • Experience with reporting tools such as Logi Analytics, Jreport, JasperReports
  • Experience with InstallShield
  • Experience with engineering environment tools such as Ant, Maven, Jenkins, Subversion, Jira, gradle, Junit, Bamboo
  • Experience in embedding mapping application such as Google Maps, Map Server, Tilecache, Open Street Map, Bing Maps, ArcGIS or Earth2d
  • Experience with one or more scripting languages (Python, Shell, Perl, PHP)
  • Experience in .Net, C, C++

Location and Hours

This position will work from the Marlborough, MA or Vienna, VA offices of Vidsys.

Travel

Out of town travel will be required from time-to-time, to visit customers, attend meetings, conferences, and other business needs. Approximately 10% is expected or about one trip per month.

Salary and Package

Salary and package are competitive, commensurate with experience.

You will be required to demonstrate your eligibility to work for an employer in the United States without restriction.

 


Ready to Apply?

Submit your resume or CV »

For additional information, please contact hr@vidsys.com.